Model Identification
Where is my model number?
All Smeg appliances should have a rating plate or sticker which should show it's model and serial number. The Model Identification article on the Smeg Service website can help you determine the location of the sticker so you can gather this information if necessary.
Why is knowing my model number important?
We will require your model number to be able to source the correct parts for your appliance, as every appliance can have different parts dependent on its model number.
What about the serial number, why do I need that?
Occasionally there is a part which has been updated or changed over the years of manufacture meaning there is more than one version. From the serial number we are able to determine the date of manufacture of the appliance, and in turn determine which version of the required part is needed.
The serial number of the appliance is located on the same sticker as the model number. It should be prefixed with either 'S/N', 'N/R' or 'N.' and is usually 8-10 digits long.
My rating sticker is missing or unreadable, what can I do?
Sometimes your appliance rating sticker may have worn away or be missing. This will make it difficult for us to source the correct part for you, but there is one thing you can try: E-mailing us a few photos of your appliance and the rough age of the machine If this is possible we will then use our resources here to try and determine your model from appearance. If we do manage to establish the model we can then check if the part required isn't serial number dependent and take it from there.