Returns
IMPORTANT: If a part differs in appearance to the original this doesn't always mean the part is incorrect, sometimes this will be due to part or supplier changes made by the manufacturer. If the part you have received is different and you are unsure about compatibility please contact us to confirm before returning, it may be that the item you have is in fact correct!
Please note: Parts that have been fitted, modified or damaged, and /or parts without original packaging will not be accepted for return.
If for some reason you need to return an item back to us you can do this by following our quick and easy returns procedure.
If the item(s) you have received do not fit or are no longer required, you can return your item(s) for up to 30 days after you have received the goods.
For more information regarding our returns policy please view our terms & conditions, alternatively you can email us by clicking here.
Please note:
- Returns are to go back to our warehouse address as shown on the address label linked below, please do not return direct to our office.
- Returns made more than 30 days after receiving the order or without the original packaging will be subject to a restock fee of between 15%-25% set at out discretion.
(Any returns sent back to us more than 90 days after receipt will not be accepted.)
- If you aren't able to print the returns note please write the ORN from the note somewhere on the outside of the parcel.
Our return address is:
Servevast Ltd
Unit 2A Beechwood Business Park
Burdock Close
Cannock
Staffordshire
WS11 7GB
Returns Procedure
Click the link below to request a Servevast Direct returns form, once we've raised this will be emailed to you.
Please advise your order number, the part/s you wish to return and the reason for the return.
Please note! If you have received an item that is damaged, complete the Contact Us form and use the Upload File field to send us an image of the damage.
Returns made more than 30 days after receiving your order or without the original packaging may be subject to a restock fee set at our discretion.
Once you have received your returns note from us, print a copy to include in the parcel coming back.
If you aren't able to print the returns note please write the ORN from the note somewhere on the outside of the parcel.
Package up your unwanted item(s) including the copy of the returns note inside the parcel. Attach the address label to the outside of the box.
Please note! The item(s) you wish to return need to be in a re-saleble condition with the original packaging. Items that are returned damaged or faulty as a result of mishandling will not be accepted.
Post your parcel back to us within 30 days of receiving your authorisation, ensure you ask for proof of postage in case the item gets lost in transit.
Please note! We cannot be held responsible for returning parcels being lost in the post or damaged in transit.
When we receive your parcel back, the items inside will be checked and processed. If there are no problems then you will be credited back the appropriate amount within 7-10 working days.